Winter is the season of power outages in Massachusetts. Unfortunately, it’s not uncommon for home electronics to misbehave after an outage. If any of your electronics stop working — whether it’s after a power outage or any other time — the first step is usually to reboot the equipment.
A reboot means turning the power off for at least 10 seconds. With cable boxes and other components, the power cord needs to be disconnected from the device or the device needs to be unplugged in order to completely power off.
Usually, rebooting is an easy fix. Sometimes devices are located within cabinetry or an equipment rack, which makes it difficult to access the cords. It can also be hard to pinpoint which device needs to be rebooted, especially for homeowners with robust electronic systems.
There are several new products available that allow ACT to assist customers remotely, preventing the need for a visit from a technician. These products can help tell which devices need to be rebooted and perform the reboots. They also help ACT get diagnostics for Internet speeds and help determine if network problems stem from an issue on the Internet Service Provider’s end.
ACT can also set up a user-friendly app our customers can use to fix common issues on their own. With the app, you can see all of your components in one place and reboot them right from the app. This can also be done remotely, which is a nice feature for second homes, homeowners returning from vacation or anyone who knows their home has lost power when they’re not there.
We know our clients don’t enjoy making service calls or waiting for repairmen or technicians. With this new class of products, in most cases, our clients can either fix home electronics issues on their own or have problems resolved via a phone call with ACT.
For more information and pricing, please call ACT at 781-741-5959.